All requests must be submitted through our RMA Portal. To qualify for a repair or replacement, please ensure all accessories are included where possible.

For distributors/resellers: please limit each RMA request to a maximum of 10 items for faster processing.

Important: We cannot accept returns without a valid RMA number. Returns received without authorization will not be processed. If you're unsure whether your product is still under warranty, submit a request - we'll check the status for you.

Accuracy of RMA requests: Please make sure the information submitted in your RMA request is complete, accurate, and consistent with the product being returned. Requests containing insufficient, clearly incorrect, inconsistent, or misleading information may be rejected or returned for correction. OWC Europe may request additional information before approving an RMA.

Customers are responsible for arranging and paying for the return shipment to OWC Europe, including any applicable customs clearance, import duties, taxes, VAT, brokerage fees, or other charges related to the return shipment.

OWC will cover the shipping cost of the repaired or replacement product back to you. Any import duties, taxes, customs clearance fees, brokerage fees, or other charges imposed in the destination country remain the recipient's responsibility.

1. Log in to the RMA Portal. If you don't have an account, sign up with your name, shipping address, and valid email.


2. Enter the serial number from the product itself (if available).


3. Provide a detailed and accurate description of the reason for return. Please include enough information for us to understand and assess the reported problem.


4. We'll review your request within 2 business days. Do not send your item until you receive an RMA number by email or see it in your account.


5. Once approved, log in to print your RMA form and packing slip. Ship your item within 30 days using the courier of your choice.


6. You can check the status of your return anytime (24/7) by logging into the portal.

If you have questions, our Support Team is here to help.